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FAQ

ABOUT CATHERINE DENOUAL MAISON

Catherine Denoual Maison was founded in Vietnam in 1998.

Founder and designer Catherine Denoual and her design team conceptualise and design all products at Catherine Denoual Maison

Our products are made at our own workshop in Ho Chi Minh City, Vietnam.

We use mostly 100% Long Staple Cotton, 100% Stone Washed Linen, 100% Silk and Cotton Velvet.

CARE INSTRUCTIONS

It is important to select the proper detergent as many today contain optical whitening agents that work well on white linens. However, these are not recommended for colored linens as discoloring and spotting may happen.

For coloured linens, check that your detergent does not have whitening agents included, or choose a soap powder. Do not use too much detergents as it is already very powerful and may cause damage to fibers.

We recommend that you wash all the pieces from one set of linen altogether and separately from other items. Do not use bleach or other chlorine-based detergents because it may damage fibers and fade colors.

You may use the tumble dryer if the care instructions allow it. However, ensure that you use it at a low temperature and take the washing out before the end of the drying cycle.

Do not fill up your tumble dryer completely to avoid crumpling your linen and creating creases on the fabric. If you dry your linen in the open air, make sure that it is not exposed to direct sunlight as this may cause color fading.

Washing and drying linens correctly will help eliminate creasing and make ironing easier. Natural fibers crease more when new, but with time the fabric softens and this will reduce. For best results, iron bed linens and table linens while still slightly damp, using a steam iron.

If the piece is embroidered, ironing on the reverse side will prevent damage to the embroidery.

For all our cotton bed linen you may follow the instructions above but for some of our items including bed covers, throws, and bedding essentials, please take care as some items are dry cleaning only. Make sure to check the care label before proceeding.

ONLINE PURCHASE

List of countries that we ship to include:

  • Belgium
  • Canada
  • Denmark
  • France
  • Germany
  • Hong Kong
  • Italy
    • The Netherlands
    • Norway
    • Portugal
    • Russia
    • Singapore
      • South Korea
      • Sweden
      • Switzerland
      • United Kingdom
      • United States of America

Please refer to our shipping & return policy page for all the information.

You can place your order via the CDM shop online www.catherinedenoual.com. You can then purchase your preferred items simply by checking out and opting for one of the following payment methods:

      • OnePay (including credit card/debit card & prepaid card)
      • Direct Bank Transfer
        Account name: Công ty TNHH Con Ong
        Address: 586C An Phu Street, Ward An Phu, Dist.2, Ho Chi Minh City, Vietnam
        Account No: 102.102.027.510.19 (VND)
        Account No: 102.102.027.510.27 (USD)
        SWIFT: VTCBVNVX
        Bank name: Techcombank, Ho Chi Minh City Branch
        Bank address: 9-11 Ton Duc Thang, Dist.1, Ho Chi Minh City, Vietnam
CANCELLATION POLICY

Catherine Denoual Maison will allow customer to cancel the order within 3 hours from the time that customer successfully placed an order. Please contact with Catherine Denoual Maison at online@catherinedenoual.com to be assisted for order cancellation by our customer service representative.

If the customer cancels the order within the allowed time and before the parcel is shipped, we will return your order total amount minus any bank transaction fees accordingly.

If the customer cancels the order after the parcel is under shipping status, we will not allow for order cancellation. Customer may refer to the RETURN & EXCHANGE POLICY for detailed information.

MORE QUESTION

If your question was not answered in the above FAQ then please reach out to us and we will be happy to assist you.

Contact us at: online@catherinedenoual.com